Published February 2005
By Monte C. Guitar
Take a walk through “Anyshop USA” and observe the actions being taken to serve the customer. Rarely will you see someone with an open work instruction book reading about how his or her particular task is to be completed. The vast majority of shop employees know what it takes to ensure that a high-quality product arrives at the customer’s dock on time. They have been instructed in specific tasks and they follow those instructions.